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HP Recommended
Deskjet 990CSE
Microsoft Windows 10 (32-bit)

The current error is 90020501. The main problem has been that colors do not print correctly on any document or HP self test page. New genuine HP cartridges are installed. Any help would bw appreciated. Thanks.

1 REPLY 1
HP Recommended

@tom-s,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-deskjet-990c-printer-series/25303/model/21702/document/bud06...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.