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Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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@pcwizard wrote:

Hi Everyone,

 

Follow the steps in the document at the link below.

 

http://support.hp.com/us-en/document/c00859575


I know how to visit the HP website and find technical support. I tried that for the first hour of my messing with this device. After two hours devoted/wasted trying to get the printer to do anything but blink the ink light I gave up and decided that HP products are not worth repairing or using. The cartridges are brand new right out of their envelopes. The connections are clean, I even cleaned them several times according to the troublshooting instructions. The alignment sheet won't print. The test sheet won't print. Nothing will print. The ink cartridge light blinks and an E is displayed on the copy count field. No combination of button pushing gets the printer to do anything else.

HP Recommended

Hi DV6000victim, 

 

Are you using new OEM or remanufactured cartridges?

 

Have you made sure there are no tears or scratchs in the copper contacts on both the cartridges, and the cartridge mechanism in the printer?

 

HP Trade-In Program

 

HP Out of Warranty Support Options for Select HP Consumer Printers

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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Both cartridges are new, HP OEM, directly out of the box and sealed envelopes. How unscratched do the contacts need to be in order to be operational? Should they be examined using a magnifying glass, jeweler's loupe, or is the use of a microscope in order? If either are found to be scratched what do you suggest be done? Buff them with a chamois, emery cloth, or micro-fine wet-dry sandpaper? I am just trying to figure out how much effort should be expended in changing two plastic ink cartridges.

HP Recommended

Hi DV6000victim, 

 

If you have tried more than one set of cartridges there is a chance there is a hardware issue with the printer causing the cartridges not to reqister properly. I suggested checking for scratches to make sure this was not the cause. You would be able to see any defects with the naked eye, and would not need any kind of equipment. If you find that there is no pysical damage to the cartridges and have tried another set then this would leave the printer as being the cause. It could be due to built up of ink on the contacts or the ribbon cable has been damaged over the use of the product. Below is some options for you to consider. 

 

HP Trade-In Program

 

HP Out of Warranty Support Options for Select HP Consumer Printers

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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Re: Deskjet F380 Print Cartridge light blinking

HP Recommended

Hi rovisweLARGEST, 

 

Follow the steps in the documents at the link below.

 

Cartridge Problem', 'Incompatible Cartridge', or 'Cartridge Missing or Damaged' Message Displays on ...

 

Blinking Lights

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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I just read this post and I tried and it worked. Thank You

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my printer window shows figure .E.  AND I HAVE A FLASHING INK LIGHT.THERE IS INK IN BOTH CATRIDGES.I HAVE MY USER GUIDE.THIS DOES NOT TELL ME IF ITS THE BLACK OR COLOUR INK PROBLEM.PLEASE HELP,AS ITS VERY FRUSTRATING.

HP Recommended

 IS THERE ANY METHOD ,TO TELL ME IF ITS THE COLOUR OR BLACK INK THATS THE PROBLEM,?DOES THE LETTER .E. INTHE PRINTER WINDOW.INDICATE THE CATRIDGE THATS THE PROBLEM.

HP Recommended

Hi royal0151,

 

Which cartridge light is blinking on the control panel?

 

Are you using new OEM or Remanufactured cartridges?

 

Did this happen right after you changed a cartridge?

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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