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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Deskjet Ink Advantage 2060 K110

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06-26-2019 07:30 AM
I'm having a problem with my printer. The paper won't bite that's why printing is not possible. I don't know if there's anything wrong inside the printer. I have full ink, its just the paper that won't bite. How can this be fix?
06-28-2019 03:05 PM
@ninjasetti Welcome to HP Forums Community!
I suggest you go through the steps mentioned below to resolve the issue:
Step one: Reset the printer
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With the printer turned on, disconnect the power cord from the rear of the printer.
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Unplug the power cord from the wall outlet.
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Wait at least 15 seconds.
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Plug the power cord back into the wall outlet.
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Reconnect the power cord to the printer.
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Turn the printer on.
Once done, follow the below steps, if the issue persists:
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Turn off the printer.
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Disconnect the power cord from the back of the printer.
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Raise the input tray.
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Pull the input tray guard back and hold it so you can look inside the input tray.
NOTE:
If your printer does not have an input tray guard, skip to the next step.
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Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
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Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the swab.
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Press the swab against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
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Allow the rollers to dry for 10 or 15 minutes.
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Reconnect the power cord to the back of the printer.
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Turn on the printer.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 UNDER SOLUTION THREE
(By the end of this article all the issues should be resolved)
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.