Deskjet Ink advantge 1015 printing unaligned colors after changing XL cartridge

[Atomic_Cat]

Hello, I am writing to you because I have a problem and searching everywhere I cannot find a solution. I recently bought for the first time an XL color cartridge for my deskjet 1015 printer, I have already bought a black one and everything was ok. But with this new color cartridge, although it was detected correctly, the printing between colors and black ink are unaligned, and I have run the alignment utility several times, with no results.

I would greatly appreciate if someone can help me on this problem. I know it is a cheap and old printer, but because of my professional background and my environmental ethics, I refuse to discard it until I am convinced that there is no hope.

Thanks in advance for your help.

Best regards,

Ximena

[sandytechy20]

@Atomic_Cat

Welcome to HP forums, I see that you are getting alignment issue after replacing the cartridges.

Clean the cartridges using an automated tool.

1. Right-click or tap and hold the lower left corner of the screen to open the menu, click or tap Control Panel, click or tap Devices and Printers, double-click or double-tap the name of your HP printer, and then click HP Print Assistant to open the HP printer software.

2. Double-click or double-tap HP Printer Assistant.

3. Click or tap Maintain Your Printer (). The HP Toolbox opens.

4. Click or tap the Device Services tab.

5. Click or tap Clean Ink Cartridges, and then follow the on-screen instructions to clean the cartridges.

6. After running the tool, click or tap Print to print a test page. If the print quality is still unacceptable, follow the on-screen instructions to run a Second-level clean.

Clean the area around the ink nozzles

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Clean sheets of paper

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges)

        CAUTION: 

     Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.

2. Press the Power button to turn on the printer, if it is not already on.

3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

   Figure : Open the cartridge access door

   

4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

   Figure : Remove the cartridge

   

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Do not touch the contacts or nozzles

   

5. Place the cartridge on a piece of paper with the ink nozzles facing up.

6. Lightly moisten a clean, foam-rubber swab with distilled water.

7. Clean the face and edges around the ink nozzle with the swab.

      CAUTION: 

   Do not clean the ink nozzle plate.

   Figure : Clean the area around the ink nozzle

8. 1. 

      Nozzle plate - DO NOT CLEAN

   2. Area surrounding ink nozzle - Do clean

   3. Cartridge contacts - DO NOT CLEAN

9. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

10. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.

    • The tri-color cartridge () goes in the slot on the left.

    • The black cartridge () goes in the slot on the right.

    Figure : Insert the cartridge into the slot

    

11. Push the cartridge forward into its slot until it snaps into place.

    Figure : Push the cartridge into the slot

    

12. Repeat these steps to clean the area surrounding the ink nozzle on the other cartridge.

13. Close the cartridge access door.

Align the printer again.

1. Right-click or tap and hold the lower left corner of the screen to open the menu, click or tap Control Panel, click or tap Devices and Printers, double-click or double-tap the name of your HP printer, and then click HP Print Assistant to open the HP printer software.

2. In the printer software, click Print.

3. Click Maintain Your Printer (). The HP Toolbox opens.

4. Click the Device Services tab.

5. Click Align Ink Cartridges, and then follow the on-screen instructions to print the alignment page.

6. Review the alignment page, follow the on-screen instructions to complete the alignment, and then click Done.

Update the printer firmware

Refer this HP document for the steps to update the printer firmware:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Atomic_Cat]

Test page

Hello Sandytechy20,

thanks for your help, but unfortunately your instructions didn´t solve the problem; because it has nothing to do with the quality of the printing or how clean or dirt are the ink nozzles, but more with the alignment of the printing heads.

No matter how much I clean those cartridges, the alignment is still bad. I have run several alignment tests, and the color inks are still printing unaligned respect with the black ink. I am attaching one picture to try to illustrate the problem, you can see that printing is good, lines and areas are well covered in ink, but there is a notorious unaligment between colors and black.
Apparently I am the only one who has this problem, I haven´t seen or found another similar topic, and there is no suggestion to what to do in this case.

Thanks anyway for your help, but if you don´t have another idea thay may help, I think this problem is hopeless.

Best regards.

[sandytechy20]

@Atomic_Cat

This looks like a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

Cheers.