DifficutlyConnecting new printer using QR code

[JJ121617]

Getting absolutely no where trying to connect new printer using QR code

[Sneha_01]

Hi @JJ121617,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble connecting your new printer using a QR code, here are some steps you can take to troubleshoot the issue:

Step 1: Ensure Printer is Ready

1. Power On: Make sure the printer is turned on.
2. Wi-Fi Connection: Ensure the printer is connected to the Wi-Fi network. Look for a solid Wi-Fi light on the printer.

Step 2: Use the HP Smart App

1. Install the App: If you haven't already, download and install the HP Smart app from the App Store (iOS) or Google Play Store (Android).
2. Open the App: Launch the app on your smartphone or tablet.

Step 3: Scan the QR Code

1. Select “Add Printer”: In the HP Smart app, tap on “Add Printer.”
2. Use Camera: When prompted, use your device's camera to scan the QR code on the printer's screen or on the setup page.
3. Follow Prompts: Follow any prompts in the app to complete the setup.

Step 4: Troubleshooting Connection Issues

1. Check Permissions: Ensure that the HP Smart app has permission to use your device’s camera.
2. Good Lighting: Make sure the QR code is well-lit and clear when scanning.
3. Print a New QR Code: If the QR code isn't scanning, try printing a new one from the printer's settings menu.

Step 5: Manual Setup

If the QR code method fails, consider setting up the printer manually:

1. Open HP Smart App: Go to the app and select "Add Printer."
2. Choose Manual Setup: If the printer doesn’t appear, look for an option to add it manually and follow the prompts.

Step 6: Check Network Settings

1. Ensure Same Network: Make sure your mobile device is connected to the same Wi-Fi network you want the printer to connect to.
2. Network Status: Check the printer’s network status and ensure it’s connected to the correct network.

Step 7: Reset Printer Network Settings

1. Reset: If all else fails, consider resetting the printer’s network settings to factory defaults and trying the setup again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support