Digital Fax Setup error Incorrect password or username

[celeste235]

I am trying to set up digitalfax to hopefully save faxes that come in to a folder on the computer. I am using the setup in the printer assistant and I am getting an error  - error The username or password is incorrect. Press edit to change username or password and try again. I have tried a few times to do this and no luck. I tried to reinstall the software and that did not help.

[sandytechy20]

@celeste235

Welcome to the HP support community.

I understand that you are unable to setup digital fax on the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.