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‎10-13-2020 08:46 PM

HP Recommended
Product: Tango X
Operating System: macOS 10.15 Catalina

I purchased a Tango X printer 1 year and 1 wk ago. Now the printer will only print one page at a time and then an error light shows up. I tried to contact HP, but only get their worthless virtual automated help that does nothing to address my problem. I have looked everywhere to find a phone number for help, but can not find it. I have deleted and reinstalled the printer, but still have the same problem. I would love to have a REAL PERSON to talk with who could help me.  I now feel totally ripped off that my printer quit working after 1 yr and 1 week and no one at HP can help me. HP obviously does not care about their customers if they do not offer a customer service phone number!!  With no in person contact available,  I DO NOT RECOMMEND THIS PRINTER TO ANYONE!! It sucks and is a piece of junk!  I would love to know if anyone else has had this or a similar problem. 

Category:
3 people had the same question
1 REPLY 1

‎10-14-2020 10:17 AM

HP Recommended

@pinky77

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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