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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Disconnected printhead carriage ribbon

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03-28-2020 06:28 PM
I recently moved and the small ribbon that attaches to the printhead carriage came disconnected inside. I need to find out where I need to reconnect each end in order to make it work.
04-01-2020 04:19 AM
@Kborden317, Welcome to HP Support Community!
We do not have any manual instructions to fix this. You can either contact HP Support in your region or take the printer to the local printer store to get it fixed.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee