Display Code: C9C70000

[riaamp]

I have the error code. How do I remove the cartridges if the machine isn't working? They're in the corner. Unplugging and replugging is not working

[KrazyToad]

@riaamp

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and I appreciate all your efforts in troubleshooting this issue

i understand that you are unable to remove the cartridges since the carriage wont move

You can try updating the Firmware from this Link: https://support.hp.com/us-en/drivers

If the issue persists, Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

[riaamp]

Nope.. The error code stops everything. Can't update firmware... Can't move cartridges.. 

[Raj1788]

@riaamp

Thanks for the reply,

It looks like you were interacting with @KrazyToad, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[riaamp]

In case this helps someone else... AFTER going through all sorts of hoops to get in touch with HP .. nd trying everything I saw this cleared the error

Removed the cord from the back.. 

OPENED the case so that I can see the cartridges

Plugged the printer back in and VOILA the printer woke up. 

Who knew? Hope this helps someone.. 

Annamarie

[Raj1788]

@riaamp

Thanks for the input.

Keep me posted for any other technical queries, We'll be glad to assist you.

Have a great day!

Cheers:)

[KDinFLA]

THANK YOU, ANNAMARIE!!

Your solution worked for me, after much time wasted trying HP suggestions.

KD

[Victor101]

Followed this writer's steps and then restarted the printer.  This solution worked!!