Display not working HP6960

[Dw30]

Hi, my display screen on my printer is not longer working, I have tried full hard resets, but  nothing works. I use this for my office and home school classes so any urgent advice would be greatly appreciated 

Thanks

D

[Jay_G24]

Hi @Dw30,

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Follow these steps to troubleshoot a blank or black control panel.

NOTE: 

Before you try the following solutions, disconnect the USB cable and Ethernet cable from the back of the printer. Make sure that there are no memory cards or thumb drives in the printer.

Solution one: Turn the printer off and then on again

Follow these steps to restart the printer.

1. Press the Power button to turn off the printer.

2. Wait 60 seconds, and then press the Power button to turn on the printer.

Solution two: Plug the printer directly into a wall outlet

Make sure that the printer is properly connected to a suitable power source.

1. Press the Power button to turn off the printer.

2. Disconnect the printer's power cord from any power strips or surge suppressors and then plug it directly into a grounded wall outlet.

3. Press the Power button to turn on the printer, and then try to use the menu to check if the printer control panel is functional.

Solution three: Reset the printer

Follow the steps below to reset the printer.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

   If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

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