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HP Photosmart C309a
Microsoft Windows 10 (64-bit)

Display shows "Load plain white paper into Main Tray and press OK." but printer has paper in main tray, so when I press OK. it just pushes a plain sheet through and out, and then prompts me to do the same thing, the only way I can get the display back to the Home screen is to Reset the printer, this is the only way I can print a "Printer Status Report", which shows the attached photo, I can print from my Computers via the Lan, Bluetooth or USB, I have had this Printer working about 3 Months ago fully with no problems, the Wireless Card had stopped working before this and I did track down a working one, so now this works again, it is just the Error that is stopping me from using the Copy / Fax / Photo Print side of this printer or any thing from the Control Panel, I am currently only using a XL Black ink Cartridge (not Photo Black or any other Colour).  Thank you and Salutations Barry.
20190531_132540_resized_1-1-1-2.jpg

1 REPLY 1
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@Bazza_11777
Thank you for posting on the HP Support Community.


Let's remove the paper and perform a printer reset:

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle. 

 

And, put back the paper and adjust them with the paper guides and check.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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