Do Not use SETUP cartridges HP Envy 5052

[Duduman1]

Hey all,

After finally getting passed the carriage jam that I was getting for hours (wiped down the pole that cartridges run on several times as per another forum), now I am running into a Do not use SETUP cartridges error.  I have tried to reset printer with plug several times.  Why is this even a code?  There should just be cartridges.  I see so many people running into this problem or the printer asking for setup ones when they dont have it...  HELP!

[Duduman1]

I also get an HP instant ink error as well upon resetting.

[Kumar0307]

@Duduman1, Welcome to the HP Support Community!

Are you setting up the printer for the first time?

Where did you buy these ink cartridges from?

Are you using Instant Ink cartridges?

Setup ink cartridges are those that came with the printer to initialize the printer.

Insert one ink cartridge at a time to identify the defective ink cartridge.

Keep me posted.

[itsmyname]

>  I am running into a Do not use SETUP cartridges error.

What I have learned is that there seem to be 3 types of genuine-HP cartridges for the HP Envy 5052:

1. SETUP cartridges -- used for "first-time-setup" (hang on to them, just in case you later need them)

2. ordinary cartridges, purchased at any "retail" store

3. Instant Ink cartridges -- allegedly usable for "first-time-setup", and usable when you have an active subscription to "HP Instant Ink" with an active full-time Internet connection. Without an active subscription, and/or without an active Internet connection, the printer will refuse to print.

So, which cartridges do you currently have?