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‎02-12-2017 07:08 PM

HP Recommended
Product: HP Officejet 6500 E710n-z
Operating System: Microsoft Windows 10 (64-bit)

After I print a document, the print que shows that still printing, when i try to print a new one gets stuck waiting for the prior print job to finish printing, but never does. I have trying to go to the folder of the spool and emty the que from there and no luck, I have downloaded the PrintDoctor that HP suggested and no luck, Updated the firmware, restarted the PC, uninstalled the drivers and software and nothing. Is there a solution for this problem, or do i have to trash this printer? Its driving me crazy...!

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-13-2017 06:26 AM

HP Recommended

Hi,

 

Is there any error when Print and Scan Dr utility is used? also what is the connection type?

Is there any error on printer screen and are you able to make copy?

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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5 REPLIES 5

‎02-13-2017 06:26 AM

HP Recommended

Hi,

 

Is there any error when Print and Scan Dr utility is used? also what is the connection type?

Is there any error on printer screen and are you able to make copy?

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎02-13-2017 05:29 PM

HP Recommended

Now it looks like its working just fine. Thanks for your help.

 

 

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‎02-14-2017 12:57 AM

HP Recommended

Hi,

 

Glad to hear that the issue has been resolved

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎03-20-2017 11:55 AM

HP Recommended

My 8500A stops printing and when I run the scan & print utility, it finds a printer queue problem and it fixes the problem -- until it happens again.  This has kept happening for months.  I have deleted the printer and reloaded it but that hasn't helped.  It is being used as a wired printer (not wireless).  Please help!!!

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‎03-20-2017 11:57 AM

HP Recommended

the scan and printer utility shows that there is a queue problem and it fixes it -- until the NEXT time! The printer is connected by cable.

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