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Office jet 6958
Microsoft Windows 7 (32-bit)

Recently i made copies of some photos and the copies were incomplete and  had condensed lines  where there should have been photo.  I have cleaned the printhead successfully (all 3 steps) many times.  Each time I do it I get great copies ....for a while....maybe 3,maybe 15.....  What next.  It doesn’t seem like the printhead is removable, is it?

1 REPLY 1
HP Recommended

@Felizgirl

 

Welcome to the HP Support Community.

 

Does this happen only with copies or every document you print or copy?

 

The printhead is not removable in this Printer.

 

Let's align the printhead:

  1. Load plain white paper in the input tray.

  2. From the printer control panel, open the Setup  menu.

  3. Open the Printer Maintenance or Tools menu.

  4. Touch Align Printhead.

    An alignment page prints.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-6950-all-in-one-printer-series/9666193/model/15129... and https://support.hp.com/us-en/product/hp-officejet-6950-all-in-one-printer-series/9666193/model/15129...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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