Door open error

[Yolabama]

Good day..kindly help me on fixing "close door" error that keeps on popping evrytime i do the printing on my hp deskjet gt5810..

Scenario was..printing on going then suddenly it just stop and the "close door" error pop up..

..by then i cant continue my printing

Pls help..thank u in advance

[Raj1788]

@Yolabama

Welcome to the HP Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer using this link: https://support.hp.com/in-en/document/c02919168 

Restart the printer.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[Yolabama]

Good day Raj1788, appreciated your suggestion, but seems it didn't work..

it says "the update failed on printer1, pls turn the printer off, then on, and retry the update"

..done that but it didn't work..

..kindly enlighten me

TIA

[Raj1788]

@Yolabama

Close the cartridge door completely

If the cartridge door is not completely closed, the error message displays.

1. Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.

   Figure : Examples of closing the cartridge door (your product might vary)

   

   NOTE: 

   To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide.

2. Check the product control panel to see if the error message still displays.

• If these steps resolved the issue, there is no need to continue troubleshooting.

• If the issue persists, see the next step.

Check the cartridge door for obstructions

1. Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

   NOTE: 

   Bits of paper, packing materials, and tape might prevent the door from closing completely.

2. Remove any obstructions.

3. Check the product control panel to see if the error message still displays.

If the issue persists, I would personally suggest you contact our HP Support for one on one interaction. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!