• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-12-2023 08:15 PM

HP Recommended

Door open won't go off on my HP Smart Tank 7301 printer. 

Category:
1 REPLY 1

‎06-15-2023 08:18 AM

HP Recommended

@Kipp77

 

Welcome to the HP support community.

 

I understand that you are getting a door open error, I am glad to assist you.

Reset the product

  • Press the Power button () to turn on the product.
  • Disconnect the USB cable from the back of the product.
  • Disconnect the power cord from the electrical outlet.
  • Disconnect the power cord from the product.
  • Wait 30 seconds.
  • Reconnect the power cord to the electrical outlet.
  • Reconnect the power cord to the product.
  • Press the Power button () to turn on the product.
  • Reconnect the USB cable to the product.
  • Check the product control panel to see if the error message still displays.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.