Double image at bottom of each page

[ChrisLee13]

 

[ChrisLee13]

Hi, May i know how to solve the double imaging issue? ? i had followed the instruction to check the drum, is look good. Any idea where to check further?

[sandytechy20]

@ChrisLee13

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

Clean the inside of the printer

• Lightly dampen a lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
• Clean the area inside of the printer, applying a moderate amount of pressure.
• 
• Allow the inside of the printer to dry completely (approximately 10 minutes).
• Clean the inside of the toner cartridge access door, applying a moderate amount of pressure.
• 
• Allow the inside of the door to dry completely (approximately 10 minutes).
• Reinstall the imaging drum.
• 
• Reinsert the toner collection unit. Avoid tilting or turning the unit to prevent spilling the waste toner.
• 
• Reinstall the toner cartridges.
• 
• Close the toner cartridge access door, plug the power cord into the rear of the printer, and then turn on the printer.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[ChrisLee13]

Hi, i had try but not worked. 

I suspect is the Imaging Drum issue. Waiting the service center replace new Drum to diagnose again

Thank You

[sandytechy20]

@ChrisLee13

You are welcome.

Feel free to contact us in the future if you need any assistance.

Cheers.