Double-printing problem like blurred vision

[markles]

I get "double vision" printing on the first page when the printer has been idle for at least 24 hours.  I have updated all the drivers on my Mac.  I have tried printing a test page.  I am using MS Word or Safari or other applications.

"Double vision" print

[TEJ1602]

@markles, Welcome to HP Support Community!

What happens when you make a photocopy when the printer is in an idle state for 24 hours?

Is it just the first copy that has double-vision printing or all copies?

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[markles]

So far, I haven’t noticed any problem with photocopying regardless of how long it’s been idle. So far. The problem appears somewhat randomly. 

But yes, it’s only the first print that’s double-blurred. 

My software has had been reinstalled.

By the way, I’m not the only person posting this problem. I think it’s not on my end. 

[markles]

So far, I haven’t noticed any problem with photocopying regardless of how long it’s been idle. So far. The problem appears somewhat randomly. 

But yes, it’s only the first print that’s double-blurred. 

My software has had been reinstalled.

By the way, I’m not the only person posting this problem. I think it’s not on my end. 

[TEJ1602 · Accepted solution]

@markles

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[markles]

Please…  i’ve done all these things. All my software has been installed and reinstalled it’s not a problem on my end I think. What’s more, other people have reported this problem.

[TEJ1602]

@markles

Please reach out to the HP Support in your region for further assistance.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[markles]

Didn't I do that to get here in the first place?  Aren't you "in my community"?

[TEJ1602]

@markles

The instructions to contact HP will not work if your printer is Out of Warranty.

If that is the case, give me some time, I will research on the same and get back to you.

Thank you!

[markles]

Thank you. Yes, it’s just out of warranty.  I appreciate your research.  As I’ve stated, some other users have posted having similar problems, so it’s not just me.