Double sidded printing issue with HP OfficeJet Pro 7740

[ShizumiAoki]

Hello

I've been trying to dubble sidded printing with the "HP OfficeJet Pro 7740 " but the back side of the image dose not align up when printing no matter what side of binding I use (long or short) is there anyway to better print two sided to allow each page to align up?

Thank you for your time and I hope you have a great day.

[DavidSMP]

@ShizumiAoki,

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with printing double-sided.I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

For now please try these steps:

• Did you check the printer settings?
• Did you remove and add the printer again?
• Did you try to uninstall the printer and reinstall it using mac software update?
• Did you check by printing from multiple apps like MS Word and Adobe Reader if duplex printing works?

For now, try these steps:

• Make sure that the paper being used is supported and compatible with the printer for two-sided printing.
• Also, make sure that the Mac OS is completely up to date.

From this link: http://hp.care/2HCi2CD (HP Printers - Printer is Offline (Mac) perform this steps:

• Step 2: Reset the printer
• Step 3: Remove multiple printers from the printer list
• Step 4: Delete the existing print queue and add the printer

Now check if the issue gets fixed. If it still continues, then perform these steps as a last resort to reset the Mac printing system:

Click the Apple menu icon, and then click “System Preferences”.

• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.

• Right-click the blank space in the Printers list, and then click “Reset printing system”.

• Click “Reset” in the confirmation window.

• Enter an administrator username and password, and then click “OK”.

• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.

• Click the “Add button” (+).

• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer. Do not select an HP Fax driver.

• Click “Print Using...” or “Use”, and then select Secure AirPrint or AirPrint.

For further assistance on how to reset Mac printing system and add the printer please visit this link: http://hp.care/2gOrf2g and it also has an associated video for your reference.

Also, check this link: http://hp.care/2DdVMfR ( HP Printers - Printing with Apple AirPrint (iOS))

To print on both sides with your Mac computer please check this: http://hp.care/2HCi3qb (HP Printers - How to Print on Both Sides of the Paper (Mac) (Duplexing)

Please perform all these steps patiently as it is critical to resolving the issue. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[ShizumiAoki]

I have tried most of those steps but not all yet. Tho the issue happens on more then one computer and mulitple printers.

Lets say if i was printign out some text this would work dubble sidded no issue. I think its more to do with this is a more complex item to print that requires it to be lined up "well"

For example:

This is how the printing comes out if the design is set out this way.

In a normal sesne of printng text this layout would work fine. But not with somthing like packaging I was just wondering if somehow you could print it correctly this way saving some time.

Tho if you use this layout.

The print will come out fine with little to no alignment issues.

I dont think there is a option to allow the first option to print correctly and was just wondering if maybe there was a way. 

Thank you for your time and I hope you have a great day.

[DavidSMP]

@ShizumiAoki,

I read the private post. Thanks for the quick response. It is nice to hear from you again and your time is appreciated greatly.you've displayed great technical prowess, immaculate attitude and immense patience to try and resolve the issue. Kudos to you for that. 🙂

  Now trust me I've done all I can to assist you here by keeping your best interest in mind. The steps that I gave were based on your first post. But if it is on multiple printers, I would suggest that you contact HP phone support for a one to one interaction in real time as they would be able to take control of your machine and assist you correctly. You are a valued HP customer and it has been an absolute privilege to share this platform with you and fabulous to work with you. 

HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/ 

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

If you think this information helped, then to say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy, keep smiling big and have a blessed year ahead. 🙂

Cheers!