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‎05-04-2020 11:22 AM

HP Recommended
Product: Office jet Pro 8720
Operating System: macOS 10.15 Catalina

I need to downgrade the firmware to use 3rd party print cartridges 

1 REPLY 1

‎05-12-2020 02:15 PM

HP Recommended

Hi @Jsteinman

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

We will not be able to downgrade the firmware, but we can reset the printer to default to factory settings.

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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