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‎12-04-2023 09:54 PM

HP Recommended
Product: HP LaserJet Pro M404dw

Hi there, I have a printer HP LaserJet Pro M404dw which has firmware updated to MOGAMIXXXN002.2339A.00. With this latest firmware update, it has problem with new toner when do the replacement.

I need to downgrade the firmware back to MOGAMIXXXN002.2247A.00.

Does anyone know how to find and download the old firmware as mentioned?

 

1 person had the same question
4 REPLIES 4

‎12-07-2023 06:30 AM

HP Recommended

Hi @Rathana,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

Finding and downloading specific firmware versions for your printer can be a bit tricky, as HP often do not provide older firmware versions on their official websites. However, you may try the following steps.

 

  • HP Support Website: Start by visiting the official HP support website: https://support.hp.com/
  • Search for Firmware: Use the search function on the HP support website to find the firmware for your HP LaserJet Pro M404dw. Enter your printer model and navigate to the firmware section.
  • Check Version History: If available, check if there's a version history or release notes section. Sometimes, HP provide information about previous firmware versions and may offer download links.

 

Always exercise caution when downgrading firmware, as it may void warranties or cause other issues. 

 

Remember to carefully follow any provided instructions and ensure that the firmware downgrade is compatible with your printer model.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎01-22-2024 07:22 AM

HP Recommended

You did not answer his question!
Is there a way to get an older firmware version or not???
HP are CROOKS! by blocking other brand cartridges.

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-22-2024 08:01 AM

HP Recommended

http://h10032.www1.hp.com/ctg/Manual/c06177490.pdf

 

Read the user guide and use the steps that tell you how to turn off cartridge policy. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎01-22-2024 08:35 AM

HP Recommended

Correct I have it set at off and nothing changed on the Printer
I've been a huge supporter of HP up till this incident
To hold someone hostage of a product you purchased is a crime
I have between 60-100 Printers, Computers and Monitors, NO MORE

hp2.jpghp1.jpg

1 person found this reply helpful
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