Driver Blocked by Windows 10

[Michelle1107]

I am currently tearing my hair out after spending all evening and then all day trying to reinstall my printer on my home PC and laptop after both needed rebooting.  I have a wireless DJ3630 and my computers are running on Windows 10 64 bit.  

I have tried repeatedly to install the drivers, but have received an error message saying "version of windows has blocked necessary driver to install".  Does anybody know how to get around this problem please?

[DavidSMP]

Hi Michelle1107,

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance regarding the printer installation being blocked by windows 10. I will be a delight to assist you here.:)

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent Windows or Software update?

For now please try these steps:

Click the Start menu and select Settings.
Click Update and Security.
Click on Recovery.
Click Restart now under Advanced Startup.
Click Troubleshoot.
Click Advanced options.
Click Startup Settings.
Click on Restart.
On the Startup Settings screen press 7 or F7 to disable driver signature enforcement.

Please visit this third party link: http://hp.care/2igKemZ  and disable driver signature enforcement on Windows 10.

Later after installing the printer drivers you could re-enable it.

Please do not click on any unnecessary ad, image, download, popup or link or anywhere else as these are third party links meant only for viewing information and following instructions relevant to the actual issue.

• Then uninstall the printer drivers first by following these steps:
• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• Restart the PC again.

• Then download the latest full feature driver from http://hp.care/2igKeDv and install it on the computer after selecting the correct operating system.
• Connect the printer to your computer only when the setup prompts for the printer.
• This should fix the issue.
• If the problem continues, please install the Windows built-in drivers by following the steps from this link: http://hp.care/2igKeU1 and this should do the trick for you.
•  
• If the built-in drivers fail to install then please follow the steps in this link: http://hp.care/2igKfax when it fails to install.
•  
• For further assistance please check this forum link: http://hp.care/2igKfHz  for block driver installation which has been authored by a forum expert and has been accepted as a solution.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[DavidSMP]

Hi @Michelle1107,

I reviewed the super quick response comprehensively.  Thanks for the quick reply. You've done amazingly well by displaying profound technical competence, immense patience and terrific attitude to try and resolve the issue. Kudos to you for a job well done. 🙂 Based on your previous post the solutions were provided and even if the Windows built-in drivers for this printer do not work, then the issue is not with the printer but the computer.

Please try the following steps:

• Please try the printer on a different computer running Windows. If it works then please try these steps:
• Please backup your files. Then perform a Microsoft push button reset from this link: http://hp.care/2iyTJ0Y which resets the computer without causing data loss.
• Otherwise, please backup your files and reinstall windows. Then reinstall the printer drivers.
• Then reinstall the Deskjet printer drivers from the HP support site.
• if that does not work, try by installing the built-in drivers by following the instructions from the links provided in my previous post. This will do the trick for you.

It has been an absolute privilege to share this platform with you. 🙂 Trust me, I've done all I can to assist you, by keeping your best interest in mind. I genuinely hope the issue gets resolved without hassles and the printer works great and stays healthy for a long time. 

If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help. Please remember if you as a customer do it, it will motivate us to assist a lot of other customers and churn out more solutions for their benefit.

Thanks and have a beautiful year ahead. 🙂