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‎11-16-2024 07:06 PM

HP Recommended
Product: HP OfficeJet Pro 8138e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Recently bought OfficeJet Pro 8130e and installed it but cannot make it active because "drivers unavailable". Do I ask for a refund or is there a solution?

2 people had the same question
1 REPLY 1

‎11-19-2024 07:40 AM

HP Recommended

Hi @Bosha1,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I understand you're experiencing an issue with setting up your printer on the device from which you want to print.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 

To understand the issue and help you, please share the details listed below:

 

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

- How are you trying to connect your printer via wifi or USB cable?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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