Dull muted colours

[MonkeyLovesTom]

Hi,

I have a new Office Jet pro 7740. When i print any kind of image or document the colours are very muted and dull. 

When i print out a test sheet there are no prolems and the colours look lovely and vibarate so this is not an issue with the printer itslef or the paper, also not an issue with the monitor as I have prevoiusly printed out these documents on an alternative printer and colours have been the same as they are on screen.  I can only assume it is software/driver related but i have no idea how to solve the issue. 

Any help would be greatly apprechated!

[Jeet_singh]

@MonkeyLovesTom,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with print quality issues while printing from your new HP OfficeJet printer. No worries, I'll be glad to assist you.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes before the issue started?

Are you having issues while printing from specific application or from all the applications?

What type of paper are you trying to print on?

Have you tried to check the print settings?

Have you tried to uninstall and reinstall the printer software?

In the meantime, let's try these steps here: 

Let’s start by performing a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

This definitely looks like an issue with the software/driver conflict. However, I would suggest here is to follow the steps suggested in the support document for  - HP OfficeJet Pro 7740 Printers - Fixing Poor Print Quality

In this scenario, I would suggest here is to do a clean install of the printer software first and check.

If the issue persists, let's try to uninstall the printer drivers and then install it using Windows built-in drivers.

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,