• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-09-2017 05:15 PM - edited ‎02-09-2017 05:17 PM

HP Recommended
Product: DeskJet 3632
Operating System: Microsoft Windows 7 (64-bit)

Printer prints two-sided WORD documents fine.  With other types of documents, I use the same printer settings, but I get an error message and the printer refuses to print both sides.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-10-2017 01:45 PM

HP Recommended

@wgray105

 

This is a great location to get assistance! I read your post and see that you are unable to print both sides while printing. 

I would like to help you resolve this issue. 

  • Update the firmware.
  • Uninstall the printer software and reinstall it.
  • Reinstall the driver.

Click here to download the latest firmware and printer software.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-10-2017 01:45 PM

HP Recommended

@wgray105

 

This is a great location to get assistance! I read your post and see that you are unable to print both sides while printing. 

I would like to help you resolve this issue. 

  • Update the firmware.
  • Uninstall the printer software and reinstall it.
  • Reinstall the driver.

Click here to download the latest firmware and printer software.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎02-10-2017 04:15 PM

HP Recommended

Problem solved!  Thanks

Was this reply helpful? Yes No

‎02-11-2017 07:50 AM

HP Recommended

@wgray105

 

You're welcome. 🙂

 

I'm replying on behalf of Sandytechy20 as He is out of the office today. I'm glad to know that the issue has been fixed. 

Please feel free to reach out for any assistance in future. Cheers!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.