Duplex printing jams paper in smart tank 670

[Huma49]

I bought this printer brand new, every other printing method works fine, except when i tried to print duplex my hp smart tank 670 tends to jam the paper everytime, the printer always finishes the first page however the while trying to print the second page the paper cannot be pulled back in, the roller seems to work fine but there seems to be some obstruction. Can anyone help me solve this problem 

[Dragon-Fur]

@Huma49 

Welcome to the HP Community --

• If the printer has been in service for a while, check that the printer is clean and ready to print
• Check the specifications to be sure your paper size is supported for Duplex
• Load paper - adjust as instructed in the user manual
• Use the Embedded Web Server (EWS) to adjust the paper size / type - Tray and Paper
• Adjust / Check the paper size / type in your print application to prevent conflicts.

NOTE:  If leaving the Source as "auto" does not work, select the Source (Tray) in the app / job setup.

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Printer - Specifications

Product Specifications for the HP Smart Tank 670 All-in-One (6UU48A)

Section Paper handling - duplexer

Media sizes, duplex (U.S. standard)

Letter; Executive; Not supported for borderless photo

and

Media types supported

Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Light/Recycled

Media weight supported

Plain paper: 60 to 105 g/m²; Envelopes: 75 to 90 g/m²; Cards: up to 200 g/m²; Photo paper: up to 250 g/m²

Media sizes supported

A4; A5; A6; B5 (JIS); Envelope (DL, C5, C6, Chou #3, Chou #4); Card (Hagaki, O**bleep**u Hagaki)

Media Sizes Custom

88.9 x 127 mm to 215.9 x 355.6 mm

Paper handling Input Capacities:

Up to 150 sheets Standard; Up to 10 envelopes; Up to 30 cards; Up to 10 sheets Labels; Up to 150 sheets Legal
Output Capacities: Up to 100 sheets Standard; Up to 30 envelopes; Up to 30 cards; Up to 20 sheets Labels; Up to 50 sheets Legal

Duplex Options: Automatic

Envelope feeder: No

Standard paper trays: 1

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Printer - Load Paper

User Guide - HP Smart Tank 660-670 series / 710-720 series / 750 series

Page 22

Next,

Page 32 (Tray and Paper)

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Printer - EWS - Tray and Paper

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

General Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

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Printer - Job Configuration

Example - HP Smart - Windows - HP Smart Printing - Simple PDF Print

HP_Smart_Win_Smart_Printing_PDF_5

Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_8

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

Example - HP Printer Software - Parts

Parts_to_Printer_Software_8

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP Smart Tank 670 series  

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