Duplex printing problem

[StatsGuy]

When printing duplex, the upper right corner of the sheet is catching enough to cause the page to go through crooked.

[Jeet_singh]

@StatsGuy,

Thank you for posting your query on HP Community,

Let's start off by cleaning the Duplexer roller and paper pick up rollers. 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Next thing, I would suggest here is to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

Let me know how it goes for further assistance. 

Have a great day!

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[StatsGuy]

I have followed your instructions to the letter. I will let you know in a few days if the problem is solved. It will take me that long to be sure it worked. 

[asmita6658 · Accepted solution]

Sure @StatsGuy

Keep us posted. 

Have a great day!