Duplicate printing

[donbsand]

After upgrading my internet speed, I was prompted to do printer updates and since then I am printing two copies of my print jobs. Help.

[Chimney_83]

Greetings @donbsand, 

Thanks for the post. 

I understand that every time you print a document, the printer prints 2 copies, is that right?

Not to worry, I will be glad to assist you. 

Are you able to make a copy on the printer?

The issue you are facing seems to be a driver issue on your computer, recommend you follow the exact procedure mentioned below to uninstall the printer software and settings and install it back.

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Restart the PC again. 
• Download the latest full feature driver from www.hp.com/drivers and install it on the computer.
• Connect the printer to your computer only when the setup prompts for the printer. 

Let me know if this helped.