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‎06-03-2024 09:47 AM

HP Recommended
Product: HP ENVY Pro 6458 All-in-One Printer

HP ENVY Pro 6458 All-in-One Printer

Product 5SE48A
E0 error on printer that was/is experiencing network connectivity issues and has not been consistently observed by the instant ink service. I would like replacement cartridges. I have already tried: 
1. Remove, clean, replace the cartridges
2. Unplugging and re-plugging the power cord.
3. Have already re-setup the printer after the Wi Fi antenna shut down. Had to run the setup over a USB connection to get it back online. Created a "new printer" on my HP Support page.
4. Running Setting up removed the printer from Instant Ink., Will not rejoin. Continues to display the E0 code. Will not print the second information page with the Printer Code to rejoin. 
5. Researched the E0 Code. Followed HP supplied remedies. Down to the "replace the cartridges" step.
6. Have already set the network to only communicate with the printer over the 2.4 Ghz network.
7. Have set it as high priority in my Mesh Wi Fi network - TP Link X60 WiFi 6 mesh (not 6e).
8. Ensured the printer and the network devices are all on the latest firmware.
 
Running Windows 10 from my desktop PC for the setup.
 
Send me replacement cartridges please. They do not show as empty, Happy to have you recycled them.
Category:
1 REPLY 1

‎06-04-2024 01:37 PM

HP Recommended

Hi @Pat328o,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you've already gone through quite a few troubleshooting steps for your HP ENVY Pro 6458 printer. Since you've tried several solutions and the issue persists, it's reasonable to request replacement cartridges.

 

Refer to this document: HP ENVY Pro 6458 All-in-One Printer User manual

HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes Please follow the steps on this document once 

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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