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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Recommended
HP Recommended
envy error codes
| Error_Codes | Description |
| E0 | Unusable_cartridge |
| E1 | Paper_size_mismatch_error |
| E2 | Sensor/Paper_length_mismatch_error |
| E3 | Ink_carriage_stall |
| E4 | Paper_jam |
| E5 | Scanner_failure |
| E6 | General_printer_error |
| E9 | Update_error |
put the old one back in. If it works then compare the two to see the differences. I am guessing it is missing the HP circuitry in the cartridge or it cannot be detected for some reason.
maybe this video might help
https://www.youtube.com/watch?v=TSVV4kCYKRY
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