E1 Error occurs while printing.

[SGPrashant]

Hi There,

                  I'm Using this Printer since Oct 2016, but few days ago this problem arised. While Printing either page stucks or get completely out of the tray.

I tried the followings:

https://support.hp.com/in-en/document/c04616254

Even tried Auto Clean cyle .

Thanks,

Prashant Singh

[A4Apollo]

Hi! @SGPrashant, Welcome back to HP Forums.

I understand when your print from your printer you are getting an E1 error on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you tried checking with a different brand paper?

I appriciate your efforts for trying out the steps before reaching out to us.

As you mentioned when your print from your printer you are getting an E1 error on your printer.

Try updating the printer firmware and check if it helps.

Update the printer firmware using this link.

Try the steps recommended below.

Remove any jammed paper that is accessible from the input tray area.

1. Press the Cancel button  to try and automatically clear the paper jam.

   If the paper jam error persists, continue these steps to manually clear the jam.

2. Gently remove any jammed paper and bits of torn paper from the input tray. To avoid tearing any whole sheets of paper, pull the paper with both hands.

   

3. Make sure there are no foreign objects in the paper path, and then reload the input tray with new paper.

      NOTE:

   The input tray shield prevents foreign debris from falling into the paper path and causing paper jams. Do not remove the input tray shield.

4. Press the Resume button  on the printer control panel to continue the current print job.

Try to print.

Clean the paper rollers

Use an automated utility to clean the paper feed rollers inside the printer.

1. Press the Power button to turn on printer.

2. Remove paper from the input tray.

3. Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button seven times, and then release the Power button.

   The printer makes some noise for approximately one minute.

4. Wait until the printer is silent before you proceed.

Manually clean the paper rollers inside the input tray

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

1. Turn off the printer, and then disconnect the power cord and any other cables.

2. Raise the input tray.

   

3. Lift and hold the input tray shield.

      NOTE:

   Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.

4. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.

   

5. Lightly dampen the cotton swab with water, and then squeeze any excess liquid from the swab.

6. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

7. Lower the input tray shield.

8. Allow the rollers to dry completely (approximately 10 minutes).

9. Reconnect the power cord and any other cables, and then turn on the printer.

Try to print.

Refer this article to further troubleshoot paper jam issues with your printer.

If the issue still persists after trying out the steps, it could a be a hardware issue with your printer.

I will share you few details in a private message. Please watch your inbox for more information.

If the solution provided worked for you, please mark an accepted solution for this post.

Let me know how it goes!

Have a great day ahead! 🙂

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