E1 Printing Isshe

[Itssklaudiaxo]

Hello, 

I am having issues with E1 error. I have set my printer to custom size and it takes the paper makes a printing noise and then this error comes up. 

I am trying to print invitations 14.5cm x 29.5cm.

Any ideas why this happens?

Thanks in advance:) 

[Dragon-Fur]

@Itssklaudiaxo 

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If not done,

Check whether you can set the paper size / type on the printer in EWS - Tray and Paper

I'm not sure whether or how the printer itself will respond to a custom paper size.

"Custom" might -- or might not -- be one of the size selections.

If you can set the size -- or get close, perhaps the settings in your job configuration setup will allow the Custom Paper Size to be used.

Review

This DeskJet supports your paper size -

14.5 cm / 5.7 in  X  29.5 cm / 11.6 in

and

HP DeskJet 2800, 4200, 4900 Printers - Blinking lights and error codes

E1 is a Paper Mismatch error

The entirety of the user manual's instructions to adjust the Tray and Paper Settings using the Embedded Web Server (EWS)

User Guide – HP DeskJet 2800e DeskJet 4200e All in One Series

Page 25

To prevent issues, change the paper settings to match the paper loaded in the input tray.
Follow these steps:
1. Open the EWS.
2. Click the Settings tab.
3. From the left menu, click Preferences.
4. Click Tray and Paper Management, and then make the necessary changes.
5. Click Apply.

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EWS - Tray and Paper

Top loading printers have their own way of judging paper size and type settings.

The example illustrates the method used for DeskJet Printers of this type.

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Reminder:  If asked enter the printer’s PIN number – the default number is generally located on the back or inside the printer.

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

EWS_Tray_and_Paper_DeskJet_1

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Custom Paper Size Form -- Windows

HP Document: HP Printers - Creating Custom Paper Sizes

Details

Custom Paper Size Form

Windows 10

Control Panel > icon view > Devices and Printers

Top Ribbon > Print Server Properties > Tab Forms

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Under Related Settings > Print server Properties > Tab Forms

OR

Windows 10

Control Panel > icon view > Right-Click on Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Select Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Note

After setting / creating your Custom Form in Printing Preferences,

Save the setup and Exit Printing Preferences.

(Re)Open Printing Preferences and check the paper list for your new custom paper size form.

-------------------- --------------------

Examples

Meant to illustrate the process --

Your paper size will be different.

Custom_Paper_Size_Form_Examples_99135_Printing_Preferences_Everyday_Custom_2

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Message Content References

Media Specifications

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	3 x 5 to 8.5 x 14 in
Media Sizes Custom (metric)	76 x 127 to 215 x 355 mm
Media Types	Plain paper, photo paper, brochure paper, envelopes and other specialty inkjet papers
Media Weight Recommended (imperial)	20 lb
Media Weight Recommended (metric)	75 g/m²
Media Weights Supported, By Paper Path (Imperial)	Letter: 16 to 32 lb; HP envelopes: 20 to 24 lb; HP cards: up to 110 lb; HP 4 x 6 inch photo paper: up to 145 lb
Media Weights Supported, By Paper Path (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2810e All-in-One Printer  

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