E3 error tried all suggestions no paper jam ink lid tight

[desrrocher]

I have gone through all the suggestions on HP trouble shooting several times. This is a new printer I’m trying to set up 

HP Smart Tank 7000

[Rachel571]

Hi @desrrocher 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're getting an E3 error on your HP Smart Tank 7000 printer and you've already tried the usual troubleshooting steps without success, here are some additional steps you can take:

1. Check Paper Settings

• Make sure you’re using the correct type and size of paper as specified for your printer. If the paper is too thick or too thin, it may cause issues.

2. Inspect the Paper Tray

• Ensure that the paper is loaded correctly in the tray and that the tray is properly inserted into the printer. The paper should be aligned against the guides.

3. Remove and Reinsert the Paper

• Remove all the paper from the tray and check for any small pieces of paper or debris. Then, reload the paper, making sure it’s not overfilled and is properly aligned.

4. Check for Internal Obstructions

• Open the printer and carefully inspect the inside for any foreign objects or debris that might be causing the error. Check around the print head and other moving parts.

5. Reset the Printer

• Power off the printer and unplug it from the wall. Wait for about 60 seconds, then plug it back in and power it on.

6. Check the Ink Tanks

• Make sure the ink tanks are properly filled and that the caps are securely tightened. Sometimes, an error can occur if the printer detects an issue with the ink supply.

7. Run the Printer’s Maintenance Tools

• If accessible, use the printer’s built-in maintenance tools to clean the print head and check for any issues.

8. Update Firmware

• Ensure that your printer firmware is up to date. You can check this through the HP Smart app or the HP website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support