E3 error won’t resolve and there is not obstruction

[KatLew]

My printer has the E3 error but there is no cartridge carrier obstruction or other issue I can see. I’ve tried the solutions offered but I still receive the error and the cartridge carrier stops about 1/4 of the way, but can be easily slid when checking for an obstruction. 

[Kuroi_Kenshi]

Hi @KatLew,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

The E3 error code on your HP ENVY Pro 6455 All-in-One printer indicates a carriage jam, but you've mentioned that there doesn't seem to be an obstruction. Here are some additional steps you might try to resolve the issue:

Restart Printer:

• Power off the printer.
• Unplug the power cord from both the printer and the wall outlet.
• Wait for about 10 seconds.
• Plug the power cord back into the printer and the wall outlet.
• Power on the printer and check if the error persists.

Manual Cartridge Carrier Movement:

• Open the cartridge access door.
• Gently push the cartridge carrier to one side of the printer to check if it slides freely. Even if it can be moved easily, ensure there are no fine debris obstructing its path.

Check for Paper and Other Obstructions:

• Check for and remove any loose paper or debris inside the printer that might be causing the jam.

Clean Printer:

• Use a lint-free cloth dampened with water to clean the interior surfaces of the printer such as the carriage path.
• Ensure that you don't make use of alcohol or any other solvents.

Resetting Printer to Factory Settings:

If the issue still persists, refer to the steps on this link to restore factory defaults.

Updating Firmware:

Kindly refer to this link to update your printer firmware.

Reinstalling Cartridges:

• Remove the ink cartridges and reinstall them carefully.
• Make sure they snap into place securely.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,