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‎06-10-2021 05:32 PM

HP Recommended
Product: Envy 6455
Operating System: Microsoft Windows 10 (32-bit)

Hello - I keep getting an E4 message on my HP Envy 6455 printer.  I have opened it all up, no paper jam.  I cleaned all the rollers.  And of course, I've restarted it several times.  Still won't print!

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1 person had the same question
1 REPLY 1

‎06-15-2021 06:08 AM

HP Recommended

Hi @ellenvoice1,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Also, try the steps in the document - E4 (Paper Jam) Error

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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