• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-04-2022 11:38 PM - last edited on ‎04-05-2022 09:17 AM by Retired

HP Recommended

I have a hp envy 6252 and its funny because it prints all the diagnostic paper and information paper just fine .it just won't print anything else

Category:
1 REPLY 1

‎05-19-2022 02:43 AM

HP Recommended

Hi@pissedoff17,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing E5 error issues with the HP ENVY Printer.  

 

I have a few recommendations 

 

Reset the printer

Turn off the printer, wait, and then turn it on again.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait for 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

Wait for the printer to fully turn on. The Edge lighting will turn from green to blue-white/white.

 

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.