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‎05-27-2020 06:34 AM - edited ‎05-27-2020 06:38 AM

HP Recommended
Product: HP printer DESKJET 3636

Hello All,

 

I'm unable to perform scanning operations in my printer HP printer AIO 3636. Could see error code E5 in printer display. 

 

How to troubleshoot this error?

 

Is it possible to troubleshoot it in the home itself or else it needs to sort out by hp service center? if it was done by the hp service center how much it will cost.

 

Already tried all the software troubleshooting, I suspect it might be a hardware problem.

Tried https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Deskjet-3632-scan-error-E5/m-p/5909958#M15... but no luck

 

Isolated the printer from PC and tried photocopy still not working.

 

Please share your thoughts. 

 

Thanks.

VK

3 REPLIES 3

‎05-27-2020 11:01 AM

HP Recommended

Reset the printer, and then try to scan again.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

Attempt to scan the item again.

If the issue persists, check you printer warranty.

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‎05-27-2020 11:44 AM

HP Recommended

Thanks for your immediate response.

 

I already tried all those troubleshooting but no use.

 

The warranty for the product is expired.

 

Is there any other way to fix it.

 

VK

Was this reply helpful? Yes No

‎05-27-2020 11:59 AM

HP Recommended

Not that I know of.

 

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Please mark the post that solves your issue as "Accept as Solution".
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