E6 error code on hp envy printer 6022e

[VicJo1]

Ive been on hp whatsapp chat for a couple of days now trying to solve the e6 error code. Running through alot of troubleshooting etc but nothing is working.

Does anyone have any advice please? 

Thank you.

[A_Gayathri · Accepted solution]

Hi @VicJo1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the E6 error code on your HP ENVY 6022e All-In-One Printer typically indicates a hardware issue related to the carriage jam or obstruction. 

Here are some steps you can try to resolve this:

• Check for Jammed Paper: Open the printer cover and check for any jammed paper or foreign objects that may be obstructing the carriage's movement. Gently remove any paper or debris you find.
• Reset the Printer: Turn off the printer, unplug it from the power source, and wait for about 1-2 minutes. Plug the printer back in and turn it on again to see if the error clears.
• Inspect Carriage Path: Manually move the carriage to both sides of the printer to ensure it moves freely without obstruction. If it's stuck or does not move freely, there may be a mechanical issue that needs professional servicing.
• Clean the Carriage Rod: If the carriage moves but is making unusual noises or seems to stick, clean the carriage rod with a lint-free cloth lightly moistened with water. Avoid using alcohol or other solvents.
• Update Firmware: Ensure your printer has the latest firmware installed. Sometimes, firmware updates can resolve known issues. Update the firmware on an HP printer
  
  
  Refer to this document: HP ENVY 6022e All-in-One Printer User manual 

HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

I hope this helps. 

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Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[VicJo1]

Thank you so much for taking the time to reply. You actually offered some solutions that were not given by hp, which was very helpful. It is appreciated. Thank you for your help. Have a good day.

[A_Gayathri]

HI @VicJo1,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support