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‎10-10-2024 07:15 AM - last edited on ‎10-10-2024 07:36 AM by Retired

HP Recommended

Printer Blocked on E60155DN error 30.05.18 

Category:
2 REPLIES 2

‎10-11-2024 01:41 PM

HP Recommended

Hi @ChrisDC2 

 

Welcome to the HP Support Community.

 

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your HP product.

 

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

 

Could you please elaborate the issue in detail?

 

Take care and have a great day ahead! 

 

Raj,

HP Support

Raj2111
I am an HP Employee

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‎10-11-2024 01:51 PM

HP Recommended

This is odd as the error you quote is a flatbed glass error on a multifunction device but you state your model number as a single function device? Either a mis-key or possible corrupted firmware. I suggest that if the model number is correct, please update the firmware to FS 5.8

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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