ENVY 4520 printing random pages at night

[dawahar]

Looking for help please,

Our Envy 4520 has started printing random pages!

Most often it is network config pages (3 or 4 times at night)

but has also printed alignment, quality and tic tac toe pages.

Any help appreciated.

[Sneha_01]

Hi @dawahar,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Envy 4520 printer is experiencing a strange issue where it prints random pages, including network configuration, alignment, quality, and tic-tac-toe pages without any user command. This can be frustrating and disruptive. Here are some steps to troubleshoot and resolve this issue:

1. Check Printer Settings and Connections

Printer Settings Review:

• Access the printer's settings menu through its control panel or web interface (if available) to check if there are any scheduled print jobs or settings causing this issue.
• Look for any print jobs in the queue that might be triggering the random prints.

Wi-Fi Network Settings:

• Ensure that your printer is properly connected to your Wi-Fi network and that there are no issues with the network configuration. Unstable connections or network glitches can sometimes cause unexpected print jobs.

2. Update Printer Firmware

1. Check for Firmware Updates:
   • Visit the HP support website and enter your printer model (Envy 4520) to check for any firmware updates.
   • If updates are available, download and install them according to the instructions provided. Firmware updates can often resolve unexpected behavior issues.

3. Reset Printer

1. Power Cycle the Printer:
   • Turn off the printer using the power button.
   • Unplug the power cord from the printer and from the power outlet.Wait for about 1 minute.
   • Plug the power cord back into the printer and then into the power outlet.Turn the printer back on using the power button.

4. Check Print Jobs on Connected Devices

1. Connected Devices:
   • Ensure that no other devices on your network are sending print jobs to the HP Envy 4520 without your knowledge.
   • Check all computers, laptops, tablets, and smartphones that have access to the printer to see if there are any pending print jobs or scheduled tasks.

5. Printer Security

1. Password Protection:
   • If your printer has a control panel or web interface, consider setting up a password to restrict access to printer settings and prevent unauthorized print jobs.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support