ENVY 4520 wifi keeps disconnect

[Kai4]

Hi everyone,

My HP Envy 4520 keeps disconnect and I will have to unplug, plug the cord and restart to connect it and use it again. It also prints out a page of configuration page every time which is really a waste of papers. How can I resolve this or at least stop the printer from printing the "successfully connected page?"

Best,

[Raj1788]

@Kai4

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

How far is the router from the printer?

Could you please help me with the operating system of the computer?

Assign Manual IP to the printer:

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c029191...

Restart the print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Kai4]

Hi Raj,

Thanks for your reply. I use Mac OS Mojave and my router is in the living room and the printer is in my room. I don't often have connection problems while I use the internet. I tried to follow the instructions you provided. There are two network addresses (Network Address (IPv4) and Network Address (IPv6)). Which one should I update?

Thank you for your help.

Best

[senan6806]

@Kai4

It looks like you were interacting with @Raj1788, but he is out for the day & I'll be glad to help you out. 

I believe you have to click on Network Address (IPv4) and then assign a Manual IP. Steps on how to set a manual IP address can be found here.