ENVY 4520 won't print magenta

[Lwertenberger]

My ENVY 4520 will not print magenta. I have made numerous attempts spread out over time to use the clean cartridges feature. Could this be a software problem and if so, how do I fix it? If it is a defective starter cartridge, what is the contact info for obtaining a replacement? Thanks!

[Rainbow23]

Hi @Lwertenberger,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing print quality issues with your HP ENVY 4520 All-in-One Printer.

This issue could occur if the electrical contacts on the cartridge or the printer are not working.

Let's go through a few steps that may help to fix this issue.

And here are a few steps for you in the link: Fixing Print Quality Problems

If the issue still persists, please contact HP phone support from this link: www.hp.com/contacthp
You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.

Let me know how this works.

You have a good day ahead.

[Lwertenberger]

It turned out to be a bad starter cartridge.  How do I request a replacement starter cartridge, since I paid for a printer plus some ink, not a printer with unusable ink?

[Rainbow23]

Hi @Lwertenberger,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue was with a bad starter cartridge and you wanted a replacement starter cartridge.

You need to contact HP phone support from this link: www.hp.com/contacthp regarding the replacement.
You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.

You have a good day ahead.