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Locked

‎12-30-2023 12:43 PM

HP Recommended
Product: HP ENVY 5530 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

 

Print jobs go to queue and disappear with no output.

I can't print from Microsoft Word or Control Panel Devices and Printers Test Page.

HP Smart shows printer offline.

 

What I've done:

Print and Scan Doctor 5.7.4 finds no problem and internal test page prints okay.

Uninstalled and reinstalled hardware and driver several times and confirmed latest HP software and drivers.

Ink cartridges new and full.

Wireless is turned off and printer connected through USB to Lenovo Vantage running Windows 10 Home 64-bit.

 

What am I missing to get this printer back online?

 

1 person had the same question
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