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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-28-2025 05:45 AM

HP Recommended

ENVY 5640

1 person had the same question
2 REPLIES 2

‎08-29-2025 08:52 AM

HP Recommended

@EPD21, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

I understand your HP ENVY 5640 e-All-in-One Printer has stopped printing entirely, even test pages. Let’s walk through a few steps to help resolve this issue.

Power Reset the Printer

Sometimes a simple reset can fix communication or hardware glitches.

  • Turn off the printer.
  • Unplug the power cord from the printer and wall outlet.
  • Wait for 60 seconds.
  • Plug it back in and turn it on.

Check Ink Cartridges

  • Open the cartridge access door and ensure both cartridges are installed correctly.
  • Check for low ink levels or any error messages.
  • Clean the cartridge contacts using a lint-free cloth if needed.

Reinstall the Printer Driver

Corrupt or outdated drivers can prevent printing.

  • Uninstall the printer from your computer.
  • Download and install the latest full feature software: Official HP® Support

Try a Test Page from Printer Menu

  • On the printer’s control panel, go to Setup > Tools > Print a Test Page.
  • If this fails, it may indicate a hardware issue.

Check Connection Type

  • If using Wi-Fi, ensure the printer is connected to the correct network.
  • For USB, try a different port or cable.

Factory Reset (if all else fails)

This will restore the printer to its original settings.

  • On the printer, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults.

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

 

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

 

Cheers,

Max3Aj

HP Support

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‎08-31-2025 06:18 PM - edited ‎08-31-2025 06:32 PM

HP Recommended

unfortunately nothing worked  The printer wont copy / print from my iphone or computer  Its brand new ink BTW.  Everything is coming out totally blank

 

i even restored to factory defaults

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