ENVY 7855 doesn't recognize photo paper

[FKL]

Trying to print 4x6 photo's. Printer keeps coming back with "Load photo paper 4x6 in. paper in the tray". I've tried all options; printing from photo tray, from main tray, with 4x6 photo paper in both trays. Same message reappears every time. Tried it from Preview, PDF, Word, Photos. Nothing works...

[praveen196]

@FKL Welcome to HP Community!

I see that your HP Envy 7855 printer is not printing from photo tray. I will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting.   Kudos to you on that score.:)

For better clarity and to assist you better I would require more information regarding this:

Did you reseated the photo tray properly?

If not, make sure the photo tray is seated correctly

1. Make sure the printer is positioned on a flat surface.

2. Push in the output tray extender.

3. Pull out the input tray, but do not remove it.

   

4. Remove the output tray.

   

5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

   

   

   If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

   The photo tray should move freely with no resistance.

6. Reinstall the output tray, and then make sure the edges line up with the input tray.

   

7. Try to print.

8. If the error persists, try printing or copying a document with the output tray removed.

   If the error only happens with the output tray installed, the output tray might need to be replaced.

You can refer this HP Document for more assistance: https://hp.care/2qLZMzS

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[FKL]

Thanks for the extensive info, I followed all your instructions but mechanically everything is the way it should be. And removing the output tray doesn't solve the problem either. 

[praveen196]

@FKL

I understand your concerns.

The issue seems to be the hardware part. I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!