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‎02-09-2019 06:01 PM

HP Recommended
Product: HP ENVY Photo 6220
Operating System: Mac OS X 10.11 El Capitan

Hello

My HP ENVY Photo 6220 is printing in black, and shades of red. No blue, green etc. It previously worked fine, I am not sure what has triggered the change. 

I have taken the cartridges out and put them back in again, I have unplugged the printer, waited for 5 minutes, and plugged it back in again. 

The printer is new, these are genuine cartridges and only the second set I have used.

Thank you

Rachel 

1 REPLY 1

‎02-09-2019 07:06 PM

HP Recommended

Hi, take a look at step #10 in this link on how to clean the cartridges.

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