ENVY Photo 7855 asking for setup ink cartridges

[J_L_Y]

Help

How do I perform an OOBE reset and re-initialize the ENVY 7855 printer so that I can get past the Setup Ink Cartridge error

Specificly for the ENVY 7855.

Thank You Very Much,

[Kumar0307]

Hi @J_L_Y

Welcome to the HP Support Community. I understand you would like to re-initialize the printer to bypass the use of the setup ink cartridges. To assist you better, I would like to know:

• Have you already initialized the printer?
• Were you able to print before?
• What is the exact error message on the printer?

Keep me posted for further assistance.

[J_L_Y]

It is asking me to insert setup cartridge s.  We put the cartridges in that name with the printer, but it continues to ask for set up cartridges.  It has never printed. 

I would return the printer but it is past the "return by" date since we waited to hook it up thinking it was not going to have any issues because it was new in the box.

Thank you,

Jaime

[Kumar0307]

@J_L_Y, thank you for the response.

Let us try to perform a trade OOBE reset on the printer to bypass the use of setup ink cartridges.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Slesh]

Use set up cartridges that came with your printer

[Kumar0307]

Hi @Slesh

Welcome to the HP Support Community. I'd be happy to assist you.

I have sent you a private message with the next course of action. Kindly check the same.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[VSdancer]

Can you please send me the reset instructions too? I have tried the "Partial reset" and the "Semi-full reset" options to no avail.

Thank you

[Kumar0307]

Hi @VSdancer

Welcome to the HP Support Community. I understand you would like to bypass the setup ink cartridges. I'd be happy to assist you.

A partial or semi-full reset would not help in resolving this issue. Kindly check your inbox for the reset instructions.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[KathrnL]

I have received my new (Refurbished) HP Envy Photo 7855.  It did not come with Setup ink.  How can I setup my printer without the Setup ink?

[Kumar0307]

@KathrnL

I have sent you a message with the reset instructions. Kindly check the inbox.

Let me know how this goes.