ENVY Pro 6400 All-in-One Printer AMBER LIGHT

[mollygott]

Help! I have a ENVY Pro 6400 All-in-One Printer--there is a solid amber light on the side (the small light, not the solid one in the middle) and I can't print. I have uninstalled/reinstalled, plugged and unplugged, and replaces both cartridges. Thank you!

[Echo_Lake]

@mollygott

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Are you trying to print from a mobile device or from a computer? What's the operating system installed?  
• When was the last time it worked fine?

While you respond to that, let's try these steps: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[mollygott]

Hi, I tried this but no luck. I am printing wirelessly from my computer. It worked about a week ago.

[Echo_Lake]

@mollygott

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. this sounds like hardware related issue with the printer. 
As we have limited support boundaries in the support community as of now. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. 
HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.