ERROR C8.CB.DD.OB

[MIRIHERE]

ERROR C8.CB.DD.OB

[ferRX]

Hi @MIRIHERE 

Please follow next steps:

1. Clear the error

Clear the error before you troubleshoot further.

1. Turn off the printer by pressing the Power button.

   If the printer does not turn off, unplug the power cord.

2. Wait for one minute.

3. Plug the power cord, and then turn the printer on.

4. Wait for the printer to become idle.

   The Home menu should display on the printer control panel indicating the printer is ready to update the firmware.

2. Update the printer firmware

Install the next software to update firmware:

>> https://ftp.hp.com/pub/softlib/software13/printers/4301-4303/HP_Color_LaserJet_Pro_MFP_4301-4303_Fir...

3. Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Contact HP Support:

• HP Store - España
• https://www.hp.com/es-es/shop/offer.aspx?p=contact-hp-store
• https://www.hp.com/es-es/shop/offer.aspx?p=contact-hp-store-sales-support
• Contact HP+ Support
•  https://support.hp.com/es-es/help/hp-plus

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

,.,.,.,.

Spoiler

[Henrik_Kjaer]

Hi,
I did have the same issue as described. 
What I have done to fix this, is:

• Update to newest firmware.
• Deactivate Bonjour and Airprint
• Deactivate eSCL, eSCL Secure, Web Scan

Please try this "workaround"

[Reini10000]

Hello!
I have the same problem. However, I need AirPrint, so I can't disable this feature. What should I do? Thanks!
Best regards!

[Tobi-TechOMB]

I have the same error but i cannot disable the scan features as they are essential to the staff that use it. I am seriously annoyed at HP for simple firmware bugs since we bought this printer. This is ridiculous and the time to fix and work arounds are not acceptable.