ERROR CODE 003E1AA3 ON HP LASERJET MFP 3101fdwe Printer

[Topman72]

I require technical assistance with resolving an error on an HP Laserjet MFP 310Ifdwe printer. The error code displayed is 003E1AA3.

This error occurred during the printer setup process, causing a blue screen with a power-off icon to appear. Unfortunately, the screen remains stuck at the blue screen, preventing us from proceeding with the setup. The only option available on the printer control panel screen is to power off the device.

Your prompt support in addressing this issue would be greatly appreciated.

[spartan_knp]

I have same problem with my new printer 4101, I tried to setup with Hp+ registration failed multiple times, and now I am stuck with blue screen with 003E1AA3, I do have a ticket opened there is no response yet.

[A_Gayathri]

Hi @Topman72,

Welcome to the HP Support Community

I understand you are facing an issue with your ERROR CODE 003E1AA3 ON HP LASERJET MFP 3101fdwe Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

click here and follow the troubleshooting steps

If the issue persists, then please follow the steps mentioned in this document:

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @spartan_knp,

Welcome to the HP Support Community

I understand you are facing an issue with your ERROR CODE 003E1AA3 ON HP LASERJET MFP 3101fdwe Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

click here and follow the troubleshooting steps

If the issue persists, then please follow the steps mentioned in this document:

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Topman72]

Thank you for your assistance in resolving the issue. I have followed the steps as advised but we were unable to get the printer firmware updated because the blue screen does not allow us to go any further into the setup of the printer via the control panel. What we notice also is that the error changes to "12345"on a green background screen. Please what else can i do now that we have 3 printers newly gotten by our client showing same error? Is this a factory error that HP needs to fix  or what?

[A_Gayathri]

@Topman72,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!